Huntington's VictoriaHuntington's Victoria logo

Hope Dignity Awareness
Huntington’s Victoria is the leading specialist service that supports individuals impacted by Huntington’s disease.

Our Service Commitment to You

What you can expect from us

Huntington's Victoria will:
  • Make it easy for you to contact us
  • Tell you about your rights and responsibilities
  • Arrange for an interpreter or other language service, if required
  • Be polite and respect your views, opinions and personal circumstances including culture, family situation, sexual orientation, disability or faith
  • Protect your personal information and only use it with your consent and right reasons
  • Tell you when you are not eligible for a service or if there is a waiting period
  • Provide you with advice on the supports and services that may be eligible for you
  • Give you opportunities to be involved in decision about the support and services you access
  • Tell you about any decision that affects you and the reasons for our decision'
  • Tell you how you can provide feedback about our service or how you can make a complaint

Your rights

As a client of Huntington’s Victoria, you have rights to:
  • Access health care and support services
  • Receive safe and high quality services
  • Be shown respect, dignity and consideration
  • Receive clear and open communication about services available to you
  • Particpate in decision making and choices about your supports and care
  • Privacy and confidentiality of personal information
  • Comment on services you receive and have your concerns addressed
ACAH

Accredited by the Australian Council on Healthcare Standards until 15/07/2020

ACAH